PPH Consulting's Privacy Policy reflects the value we place on the privacy of our users' data. We recognise your right to control how your Personal Information is handled, and we want you to understand how and why we collect, use and disclose it.

PPH Consulting collects Personal Information from site visitors in order to provide services suited to our users' needs. Personal Information collected from users is used as described in this Privacy Policy.

This Privacy Policy applies to the website located at https://www.pphconsulting.com.au and to its use across desktop, mobile, tablet and application platforms.

By purchasing services from PPH Consulting, or by registering your details with us for professional development, job vacancies, newsletters or events, you agree to this Privacy Policy.

In this Privacy Policy:

• “Personal Information” and “Australian Privacy Principle(s)” have the meanings given in the Privacy Act 1988 (Cth) (“Privacy Act”). This Policy uses the single term “Personal Information” throughout, including for information that some documents refer to as “Personal Data”.

• “PPH Consulting”, “we”, “us” and “our” means PPH Consulting Pty Ltd.

• “Users” means users of the Site; “Registered Users” means users applying for positions, requesting consulting services, registering for newsletters or events, or purchasing resume services.

• “The Site” and “Website” mean the PPH Consulting website and its subdomains.

• “Privacy Policy” means this policy.

• “Services” and “Training” have the meanings given in our Terms & Conditions, available at https://pphconsulting.com.au/terms-and-conditions

• Users, customers, prospective customers and job applicants are referred to generically as “visitors”, “users” or “you”, unless the context indicates the reference is to Registered Users specifically.

This Privacy Policy covers Personal Information collected from and about individuals who are customers and prospective customers of our business.

This Policy includes examples of the kinds of information we may collect and the kinds of organisations we may disclose it to. These examples are illustrative, not an exhaustive list — the words “include” and “including” are used without limitation.

In the ordinary course of business, we collect Personal Information about you, including:

• Information you provide directly, such as your name, address, employer, employee identification number, phone and fax numbers, email address, and credit card information.

• Information about your transactions with us, our affiliates or others, including details of Training undertaken or in progress, results and records, training plans, personnel records, and relevant certificates or statements of attainment.

• Information we receive from consumer reporting agencies, such as your credit history.

We collect Personal Information from a variety of sources, including websites we operate, websites operated by others, phone calls to our staff, enrolment forms, and other agreements with us. We may also collect Personal Information from other organisations with which we have a business relationship.

We may also collect Sensitive Information about you (for example, health information relevant to training requirements). Where we do, we will seek your specific consent for that collection at the time, consistent with the Privacy Act and the Australian Privacy Principles — separately from your general acceptance of this Policy.

We collect aggregated information on Site visits, including which sections are most frequently visited, how often, and for how long. This is always non-Personal Information and may be shared with PPH Consulting business partners to help us understand how visitors use the Site, so we can provide better and more efficient services.

Our web servers log your IP address to help diagnose technical issues, monitor use of the Site, and understand the general location of our users.

PPH Consulting and our service providers use cookies and similar technologies (such as pixels and scripts) to improve your browsing experience. We use:

• Session and persistent cookies to keep the Site working properly and remember your preferences between visits.

• Analytics cookies to understand how the Site is used and to improve performance.

• Cookies that support error reporting and secure online payments.

These cookies collect non-Personal Information. Most browsers let you block or delete cookies through their settings; if you do, some parts of the Site may not work as intended.

Our website and HTML emails may contain links to third-party websites, which may not be operated in conjunction with ours. We do not monitor or control information collected when you click through to those sites, and their treatment of your data may differ from ours — check their own privacy policies for details.

A tracking code collects aggregated, non-Personal Information about Site usage, including:

• The number of page views on the Site;

• The number of unique visitors to the Site;

• Average time spent on the Site by unique visitors; and

• Common entry and exit points to the Site.

This aggregated data is used to help us analyse and improve the Site.

We collect Personal Information about Registered Users as part of purchasing services, registering for newsletters or events, and applying for contract or permanent positions.

Applying for a job through the PPH Consulting website is free. Mandatory fields must be completed so we can identify and contact you.

During the application process, you can upload a resume and cover letter. These are recorded in our database and used to identify applicants and assess suitability for the role.

Registered Users' details are stored on our database for consideration for future suitable positions, if you are unsuccessful for the role you applied for.

You may contact us at any time to request access to Personal Information you have provided as part of an application.

We take reasonable steps to secure our systems and protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. Our employees and contractors who handle information systems are required to respect the confidentiality of Personal Information we hold.

If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act. This means we will assess the breach, and where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, including details of the breach, the information involved, and the steps we recommend you take.

We retain your Personal Information for as long as we continue to provide services to you, and generally for [x years] after our relationship ends, to meet legal, accounting or reporting obligations. You may ask us to delete your Personal Information at any time, and we will do so unless we are required or permitted by law to keep it.

We do not control how long third parties retain information they obtain from you, from us, or through the Website, but we require all parties to whom we disclose information to comply with this Policy.

We sometimes transfer or disclose information to third parties outside Australia, including [list countries or region, e.g. “the United States and the European Union”, if applicable], to help us provide and improve our products and services. Where we do, we take reasonable steps to ensure recipients do not breach the Australian Privacy Principles in relation to that information, including through binding contractual arrangements.

We may disclose your Personal Information to third parties for the purposes described in this Policy, including affiliates and non-affiliated parties who perform services on our behalf, and in response to lawful requests from law enforcement and government agencies.

Where we disclose Personal Information to a third party, that party's own privacy policy — not ours — governs its subsequent handling of the data.

If we acquire or sell assets, including company ownership interests, Personal Information about you may be included among the transferred business assets. In that case, we require the acquiring party to use the data, prior to completion, solely to evaluate the acquisition, and afterwards to observe the relevant provisions of this Policy.

We may disclose your Personal Information to organisations we engage to assist our business, including marketing service providers, but only where they agree to use it solely to perform the relevant task on our behalf, and to observe this Policy.

We may combine Personal Information we hold about you with information from affiliates and business partners to keep our records accurate and useful, as permitted by law and this Policy.

Where Personal Information about you is shared among PPH Consulting entities or disclosed to affiliates, the receiving party must agree to observe this Policy, including any choices you have made to limit use of your data.

We may analyse Personal Information in aggregate to develop marketing programs and service offerings tailored to groups of customers and may use it to contact you about programs or services we believe may interest you.

If your employer has registered you for services or training, your employer (or their nominated representative) may access your results and participation status, in addition to you.

If you take part in our recruitment program, information about your training, skills and qualifications may be shared with potential employers as part of the recruitment matching process.

We collect Personal Information to:

• Provide Training and Services to you;

• Enable other providers to deliver Training and Services to you;

• Store training and personnel records for use by providers, you, or your employer;

• Facilitate personal development, training and performance monitoring through the Website; and

• Provide you with information about our services.

We disclose Personal Information about former customers, or customers with inactive accounts, only in accordance with this Privacy Policy.

We take reasonable steps to keep your Personal Information accurate, current and complete for the purposes for which we use it. You have a right to access and review Personal Information we hold about you, and to request correction of factual errors by contacting us with details of the error. Contact us for information on how to exercise these rights.

We may update this Privacy Policy from time to time. Changes take effect once the revised Policy is posted on our website, with a link from our home page. If a change is less protective of your privacy, it will not apply to Personal Information we collected before the change, unless we notify you and give you the opportunity to opt out of the new use.

If you do not provide the Personal Information we request, this may limit your ability to receive Consulting, Training or Services, or to access parts of the Website, including features that a third party such as your employer may offer.

We welcome feedback about any aspect of the Site, and store feedback you send us. It may be used to administer and refine our services, and may be shared with partners in aggregate form or with identifying details removed.

If you have a complaint about how we have handled your Personal Information, including a possible breach of the Australian Privacy Principles, or a question about this Policy, contact us at info@pphconsulting.com.au.

We will refer complaints to our compliance team for prompt investigation and respond to you in writing as soon as possible. If you are not satisfied with our response, you may seek further redress through the Office of the Australian Information Commissioner: http://www.oaic.gov.au/.

If you have any concerns about our collection or handling of your Personal Information, please email us at info@pphconsulting.com.au.